Delivery Status Reporting

One of the many transparent features of JangoMail, is our Delivery Status Reporting. With this feature, you will be able to easily see what the status is of each and every message you have sent out. This is available for both our Broadcast Campaigns and Transactional Messages. These statuses are only kept for 15 days. 

How to View Statuses:

Broadcast Campaigns

• Navigate to Reports. 
• Click on Open Report Dashboard. 
• Click on the Recipient number for the message you want to view. 
• Scroll through your Recipients to see what Status each one is currently in. 

Transactional Messages

• Navigate to Reports. 
• Click on Open Transactional Dashboard.
• Scroll through your Recipients to see what Status each one is currently in. 

What do the Statuses mean?

There are 5 statuses in total: Pending, Delivered, Deferred, Undelivered, and Expired. 

•  - Pending means that the message has not yet been sent. 
•  - Delivered means that the message was successfully accepted by the receiving server. This does not indicate successful Inbox delivery, only that the server accepted the email.
•  - Deferred means that we have attempted to send the email, but for one reason or another we are not able to deliver it at this time. We will retry up to 5 times before marking the message as undelivered. 
•  - Undelivered means that we were not able to successfully deliver the email to the server. This could be due to a bounce, block, or even too many deferrals. 
•  - Expired means that we no longer have the delivery status for this email. We only keep the delivery statuses (and SMTP logs) for 15 days. 

Need help on getting your emails successfully Delivered to the Inbox?

• Make sure you have all the needed DNS records setup.
• Check your Spam Score and make changes when needed.