Find a list of frequently asked questions about lists below:
- Why didn't my list upload?
- How can I prevent duplicates from sending?
- How do I find which list an email address is on?
- How do I quickly add one email address to a list?
Why didn't my list upload?
The best format for your list is a CSV file or TXT file. Be sure your list actually includes email addresses, and its best that email addresses are in the first column of your data. If you have special characters in your list file name, edit and remove those and try uploading again.
How can I prevent duplicates from sending?
No need to worry! The system will automatically prevent duplicates from sending. If you are receiving duplicate emails, your settings may have been changed. When creating a campaign, click on the Filtering tab and make sure the Prevent duplicates from sending? option is set to Yes. Any new campaigns you create will remember this setting. Keep in mind that if you copy an old message, it will copy over the old settings as well.
How do I find which list an email address is on?
There are two "search" options in the Lists section. To search for an email address or any other field in your lists, use the Search in the gray toolbar:
How do I quickly add one email address to a list?
Click on the list > click Add New Member